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  1. Define scale-out architecture.
  2. What is the major difference between scale-up and scale-out architecture?
  3. What is distributed load balancing?
  4. What is automatic data migration?
  5. What host interface do ESVA products support?
  6. Does ESVA support both FC 8Gb/s and 4Gb/s?
  7. Are ESVA FC 8Gb/s products backward compatible with FC 4Gb/s?
  8. What is "virtual pool"?
  9. What is "virtual volume"?
  10. How many ESVA systems can be consolidated in a virtual pool?
  11. How many JBODs can be attached to an ESVA system?
  12. How many disk drives can a virtual pool include?
  13. How many virtual pools can be managed by a master ESVA system?
  14. How many virtual volumes can be created from a virtual pool?
  15. What is the maximum size of a virtual pool?
  16. What is the maximum size of a virtual volume?
  17. What is the minimum size of a virtual volume?
  18. Does ESVA support a CLI? If so, how can I use the CLI?
  19. What is the rollback function provided by ESVA?
  20. How do I execute the rollback function in ESVA?
  21. What is the remote replication function provided by ESVA?
  22. How many source volumes for remote replication can a virtual pool include?
  23. How many existing replication pair relations can a source volume keep?
  24. How many existing replication pairs can a virtual pool include?
  25. There are multiple host ports on a ESVA system. Can I connect only some of the ports to the SAN?
  26. In remote replication, can a target volume be written, or is it read-only?
  27. When I remove capacity (whether on an ESVA system or on a JBOD), will the data be erased?
  28. How do I assign spare drive for a pool element?
  29. How do I know the hardware status of an ESVA system?
  30. What function does ESVA provide to help users monitor the hardware status?
  31. Can I use my existing EonStor products with ESVA in any way? For example, as a data backup destination?
  32. What should I do to add a new ESVA system to an existing storage pool?
  33. Does ESVA provide writeable snapshots?
  34. What performance impact does remote replication cause?
  35. Does ESVA support VMware?
  36. What kind of database does ESVA support?
  37. Can I monitor the utilization rate of each data volume through SANWatch?
  38. ESVA automatically allocates a container for snapshot images. How should I manage the capacity of the container?
  39. After several times of deleting and adding files, is it possible that the size of differential data stored in the snapshot container becomes larger than the size of data in the source volume?
  40. What kind of spin-down technology does ESVA adopt?
  41. Does ESVA support automatic failover/failback on a mirror pair?
  42. Does SANWatch provide user login control and access control?
  43. Does ESVA provide 10Gb/s iSCSI solutions?
  44. Does ESVA support solid state disks (SSD)?
  45. If one ESVA member system suffers from power failure or cable disconnection, can I still access the storage pool?

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  1. What is the duration of the warranty for ESVA products?
  2. For how many years will Infortrend continue to supply spare parts for customers to purchase after a model is announced end of life?
  3. Does Infortrend provide onsite support for ESVA products?
  4. How can I find the ESVA system serial number (S/N)?
  5. Will I be notified when my question on the support website is replied to?
  6. What kind of support do I recieve with ESVA?
  7. What is the telephone number for ESVA support?
  8. How soon will I receive the replacement part after I issue a part replacement request?
  9. How soon will I receive a response after I send an email to your service account?
  10. How can I receive software update notications?
  11. Do you provide remote or automatic software update services?
  12. What should I do if I am not located at any one of the listed ESVA support regions?
  13. Can I upgrade service to Advanced or Premium Service one year after I purchase ESVA? If yes, how many years of service do I have?
  14. Can I purchase 2-Year Extended Advanced Service without purchasing 2-Year Extended Warranty?
  15. If I purchase Advanced or Premium Service for my ESVA storage system, does the service coverage include the JBOD connected to it?
  16. What to do if some paths that are used to access LUNs may not be available after restarting Infortrend's RAID enclosure when using EonPath in Windows Server 2008 R2?

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  1. What operating systems do ESVA products support?
  2. How can I obtain the compatibility information of ESVA products?
  3. What multi-pathing software does ESVA support in Windows and Linux?
  4. What to do if some paths that are used to access LUNs may not be available after restarting Infortrend's RAID enclosure when using EonPath in Windows Server 2008 R2?